Shipping and Returning
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return a product?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Items within 30 days from the date of purchase
- Items that were not mishandled or damaged by consumer
- Items that stopped functioning during the warranty period
What items are non-refundable?
The following items cannot be refunded:
- Items that were damaged by consumer
- Items that are for personal consumption (creams, toothpastes, sex toys, gel, etc...)
Can the items be exchanged?
We allow the exchange of purchased items if possible and approved. Once the exchange request is approved, the replaced item will be shipped to you. In order to make an exchange request please write to us at email@example.com
What are the refund options?
The refund will always be done to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval and refunded to your original payment method
My question is not addressed...
If you have any queries regarding return or refund, contact us at firstname.lastname@example.org
Cost of returns
If the product that is being returned is damaged or not working properly, Reviewclub Deals will pay for the return shipping label, otherwise the return label must be paid by the customer.
Why do I pay shipping costs?
Because our Deals have huge discounts, it is not possible to give free shipping on top. That’s why you pay shipping and handling costs for each order you place in our shop. Extra-large items (washing machines, televisions , microwaves, etc.) may come with an additional handling and shipping fee.
When is my order shipped?
We ship your order within 1 to 3 working days. Delivery takes on average (depending on location) around 3-7 business days.